Governed AI Layer
A governed AI layer is AI deployed on top of a company's existing tools that keeps human approval and admin oversight in place, rather than acting autonomously.
How it works
A governed AI layer sits on top of a company's existing systems - email, calendar, chat - instead of replacing them. It adds AI drafting and summarization while leaving two things intact: a human still has to approve anything that goes out, and IT/admin retains visibility into how the tool is used, even if not into message content itself.
How it differs from adjacent concepts
It differs from an autonomous agent layer, where AI can take actions (including sending messages) without a person reviewing each one first. It also differs from shadow AI, where employees adopt AI tools on their own, outside any admin visibility or IT approval at all.
Where Twintual fits
Twintual is built as a governed AI layer on top of Google Workspace or Microsoft 365: it does not replace those tools, every send is an explicit human click, and the admin console gives IT visibility into usage without exposing message content.
Frequently asked questions
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