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Terms of Service

Last updated: February 2, 2026

1. Acceptance of Terms

By accessing or using Twintual's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Description of Service

Twintual provides an AI-powered digital assistant that learns from your behavior and replies to messages across multiple platforms including email, LinkedIn, WhatsApp, Instagram, and other communication channels. The service is designed to help users manage digital communication more efficiently.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Immediately notify us of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

4. Acceptable Use

You agree not to use Twintual to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful, threatening, abusive, or objectionable content
  • Impersonate any person or entity
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any part of the service

5. AI-Generated Content

Twintual uses artificial intelligence to generate message responses. While we strive for accuracy and appropriateness, you acknowledge that:

  • AI-generated responses may not always be perfect or appropriate for every situation
  • You are responsible for reviewing and approving messages before they are sent
  • You remain solely responsible for all communications sent through the service
  • Twintual is not liable for any consequences resulting from AI-generated content

6. Data and Privacy

Your use of Twintual is also governed by our Privacy Policy. By using our service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

7. Subscription and Payments

Certain features of Twintual require a paid subscription. By subscribing, you agree to pay all applicable fees. Subscriptions automatically renew unless cancelled before the renewal date. Refunds are subject to our refund policy.

8. Intellectual Property

All content, features, and functionality of Twintual, including but not limited to software, text, graphics, logos, and designs, are owned by Twintual and are protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service without explicit permission.

9. Limitation of Liability

To the maximum extent permitted by law, Twintual shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of or inability to use the service.

10. Termination

We reserve the right to suspend or terminate your account and access to the service at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes via email or through the service. Your continued use of Twintual after such modifications constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@twintual.com
Address: Twintual, Inc.