Twintual is now available on desktop.Now available on desktop. Open the web app →
Glossary
Terms for governed AI communication
Short, direct definitions for the concepts behind Twintual and the category it sits in - written to answer the question on their own, without needing the rest of the page for context.
AI Communication OS
An AI communication OS is an AI layer that runs across every channel a company uses to communicate, rather than living inside a single app.
Read definitionCommunication Twin
A communication twin is a per-person AI trained on one individual's writing style that drafts their replies, meetings, and follow-ups for them to review.
Read definitionContext-Switching Cost
Context-switching cost is the time and focus lost when someone moves between different apps or tasks and has to re-orient before they can continue working.
Read definitionDigital Twin (Communication Context)
In a communication context, a digital twin is a live model of how one person writes and responds, used to draft in their voice - not a physical machine.
Read definitionGoverned AI Layer
A governed AI layer is AI deployed on top of a company's existing tools that keeps human approval and admin oversight in place, rather than acting autonomously.
Read definitionHuman-in-the-Loop Messaging
Human-in-the-loop messaging is a workflow where AI drafts a message but a person must click send before it goes out - the AI never sends on its own.
Read definitionMessage Handling Time
Message handling time is the total time someone spends reading, triaging, and drafting replies to messages across all of their communication channels.
Read definitionMetadata-Only Administration
Metadata-only administration lets admins see usage information - who messaged whom, when, and where - but never the actual content of the messages.
Read definitionShadow AI
Shadow AI is AI tool use inside a company that hasn't been formally evaluated or approved by IT, like an employee using a personal ChatGPT account for work.
Read definitionUnified Inbox
A unified inbox brings messages from multiple channels - email, chat, and messaging apps - into one place to read and respond from, instead of checking each app separately.
Read definition