1. Introduction
At Twintual, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered digital assistant service. Please read this policy carefully to understand our practices regarding your data.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide, including:
- Account information (name, email address, password)
- Profile information and preferences
- Messages and communications you want us to manage
- Connected account credentials (email, social media, messaging platforms)
- Payment information for subscription services
2.2 Automatically Collected Information
When you use Twintual, we automatically collect:
- Usage data (features used, time spent, interaction patterns)
- Device information (device type, operating system, browser type)
- Log data (IP address, access times, pages viewed)
- Communication patterns and response preferences
3. How We Use Your Information
We use the collected information to:
- Provide and improve our AI-powered message management service
- Learn your communication style and preferences
- Generate personalized message responses
- Manage your connected accounts and integrations
- Process payments and manage subscriptions
- Send you service updates, notifications, and support messages
- Analyze usage patterns to improve our service
- Ensure security and prevent fraud
4. AI Training and Learning
Twintual uses machine learning to understand your communication style. Your message data is used to train AI models specific to your account. We implement the following safeguards:
- Your data is used only to improve your personal AI assistant
- We do not use your data to train models for other users without explicit consent
- You can opt out of AI training while still using basic features
- Sensitive information is handled with additional security measures
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who help us operate our service (cloud hosting, payment processing, analytics)
- Connected Services: With platforms you choose to connect (email, messaging apps, social media)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure data centers with physical security controls
- Employee training on data protection and privacy
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
8. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Opt out of certain data processing activities
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@twintual.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Twintual is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. Your continued use of Twintual after such changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@twintual.com
Address: Twintual, Inc.